Refunds & cancellations

CREZA’s current core network is free. Platform checkout, paid subscriptions, boost purchases and coaching payouts are not enabled. Last updated: 13 October 2026.

Current CREZA charges

Creating an account and using the core network does not start a paid subscription. Requesting or confirming a coaching time on CREZA does not take a payment. There is no CREZA platform payment to refund for these free features.

Coaching cancellations and outside payments

If you cannot attend a requested or confirmed session, contact the coach promptly using the booking conversation. A payment arranged directly with a coach or another provider is separate from CREZA’s current booking-request feature. Confirm that provider’s identity, price, cancellation rules and refund terms before paying.

For money paid directly to another provider, contact that provider about cancellation or a refund. You can also report a misleading listing or payment demand to CREZA. Nothing on this page removes consumer rights or remedies that apply by law.

An unexpected charge or payment request

Email crezasports@gmail.com with the date, amount, payment-provider name and relevant listing or account link so the team can investigate. Do not send full card numbers, passwords or sign-in codes. Contact your payment provider promptly if you suspect an unauthorized charge.

Before any future paid feature

Any future CREZA purchase must show its price, billing terms and applicable cancellation and refund policy before you authorize payment. This page does not set refund deadlines for a paid service that has not launched.